Warranty Policy

Thank you for choosing SenseXR. We stand behind the quality and performance of our product, and to demonstrate our commitment to customer satisfaction, we offer a one-year warranty for the SenseXR device.

1. Coverage

SenseXR is covered by a one-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship that arise during normal use of the product.

2. Warranty Period

The warranty period begins on the date of purchase as indicated on your original sales receipt.

3. Warranty Services

If your SenseXR device experiences any defects within the warranty period, we will, at our discretion:

  • Repair the product with new or refurbished parts at no charge.
  • Replace the product with a new or refurbished unit that is functionally equivalent to the original product.
  • Provide a refund for the original purchase price upon returning the defective product.

4. Exclusions

The following situations are not covered under this warranty:

  • Damage resulting from misuse, accidents, or unauthorized alterations.
  • Damage caused by improper storage, handling, or maintenance.
  • Damage due to natural disasters, fire, or other external causes beyond our control.
  • Normal wear and tear or cosmetic damage that does not affect the product's functionality.

5. Warranty Claims

To make a warranty claim, please follow these steps:

a. Contact our customer support team at 9109131271 or ar-vr@techxr.co to initiate the warranty process.

b. Provide proof of purchase, such as a copy of the original sales receipt or invoice.

c. Follow the instructions provided by our customer support team for shipping or returning the product, if necessary.